Apprenticeships & Training

Apprenticeships & Training

Business Support

  • Improving Customer Service

    Customer service is the provision of service to customers before, during and after a purchase.  The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the…

  • MS Excel Advanced

    Computers, IT and the internet are at the very centre of modern day life.  In our society it is almost impossible to get by without having a basic understanding of IT.  This course is designed…

  • MS Excel Intermediate

    Computers, IT and the internet are at the very centre of modern day life.  In our society it is almost impossible to get by without having a basic understanding of IT.  This course is designed…

  • MS Office 365

    Computers, IT and the internet are at the very centre of modern day life.  In our society it is almost impossible to get by without having a basic understanding of IT.  This course is designed…

  • MS Word Intermediate

    Computers, IT and the internet are at the very centre of modern day life.  In our society it is almost impossible to get by without having a basic understanding of IT.  This course is designed…

  • Presentation Skills

    Presentation skills and public speaking skills are very useful in many aspects of life.  They are the skills you need in delivering effective and engaging presentations to a variety of audiences.  This highly participative course…

  • Telephone Techniques

    Customer service is the provision of service to customers before, during and after a purchase.  The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the…

  • Training the Trainer

    Train-the-Trainer is a model used to describe, much as the name would imply, training potential instructors or less experienced instructors, on the best ways to deliver training materials to others.  A blending learning model is one in which a variety…