Team Leading Level 2 Framework

Team Leading Level 2 Framework

Leadership skills have a major impact on the development, productivity and performance of organisations of all sizes and across all sectors of the economy. Across the UK there are approximately 4.9 million managers and senior officials, including 1.75 million working within small and medium enterprises. To keep pace with demand, around 400,000 new managers and leaders are needed each year. The first step to this is looking to develop the Team Leaders within our businesses which is where the Level 2 Team Leading Apprenticeship Framework has been developed to support those working as team leaders, section leaders, floor managers, help desk managers, trainee supervisors, team co-ordinators and those working in a range of other team leader positions.

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Role Profile

Tasks undertaken by apprentices will vary depending on the level and sector in which they are employed. Tasks may include planning, allocating and monitoring the work of the team, giving feedback, briefing teams, supporting team members, managing conflict, resolving problems, procuring supplies, project management, agreeing budgets and managing and improving customer service.  Level 2 apprentices will be the first tier of management within any business and is where the fundamentals of management needs to be addressed.

Topics

All learners will complete both on and off the job training elements for this framework and at the end of their programme will not only complete their Level 2 Apprenticeship in Team Leading learners will also gain a Level 2 Diploma in Team Leading. Dependent upon prior qualifications learners may also need to complete functional skills in English, Mathematics and Information & Communications Technology.

  • Developing Self as a Team Leader
  • Improving the Performance of the Work Team
  • Planning & Monitoring Work
  • Developing the Work Team
  • Induction & Coaching in the Work Place
  • Understanding Change in the Work Place
  • Using Resources Effectively and Efficiently
  • Work Place Communication
  • Leading Your Work Team
  • Satisfying Customer Requirements
  • Understanding Effective Team Working
  • Developing Self as an Effective Team Member

For the Level 2 Diploma in Team Leading learners have the following subjects to select from subject to their individual requirements, qualification requirements and correlation to their job role:

  • Developing Self as a Team Leader
  • Manage Personal Performance & Development 
  • Communicate Work Related Information
  • Lead & Manage a Team
  • Principles of Team Leading
  • Understand Business
  • Develop Working Relationships with Colleagues
  • Contribute to Meetings in a Business Environment 
  • Principles of Equality & Diversity in the Workplace 
  • Health & Safety Procedures in the Workplace
  • Store & Retrieve Information
  • Handle Mail
  • Employee Rights & Responsibilities
  • Deliver Customer Service
  • Understand Customers
  • Resolve Customer Service Problems