Operations/Departmental Manager Level 5 Standard

Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.
Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

All learners will complete both on and off the job training elements for this standard and at the end of their learning journey will complete a Level 3 Apprenticeship as a Team Leader / supervisor.  Dependent upon prior qualifications learners may also need to complete functional skills in English and Maths at Level 2.

For the off the job training element, during the first three month’s of their programme the learner is required to attend our training academy to undertake an ten day intensive course covering training on the following subjects in order to ensure they gain knowledge, understanding and competence to further enhance their Knowledge, Skills and Behaviours working within management:

• Making a Financial Case
• Managing Projects in an Organisation
• Making Professional Presentations
• Partnership Working
• Preparing to Apply Lean Production & Improvement Methodologies to the Workplace
• Managing Risks in the Workplace
• Managing Meetings
• Managing & Implementing Change in the Workplace
• Budgetary Planning & Control
• Solving Problems by Making Effective Decisions in the Workplace

Throughout their programme further enhancement to knowledge, Skills and Behaviour will be introduced through modules covering:

• Leading People
• Managing People
• Building Relationships
• Communication
• Operational Management
• Project Management
• Finance
• Self-Awareness
• Management of Self
• Problem Solving & Making Decisions